Refund Policy

1. Overview

Since software development is a service-based engagement involving time, effort, and custom work, refunds are handled on a case-by-case basis. This policy outlines the general principles.

2. Before Work Begins

If you cancel a project before any development work has started, you are eligible for a 100% refund of the advance payment, processed within 7 business days.

3. After Work Has Started

• Partial completion: If work has begun, payment is due for the hours/milestones completed. Any remaining balance from the advance (for unstarted work) will be refunded.
• Milestone-based projects: Refunds apply only to milestones that have not yet been started. Completed milestones are non-refundable.
• Deliverables handover: All completed work, source code, and assets are delivered to you regardless of the refund outcome.

4. Non-Refundable Scenarios

• Work that has been completed and delivered as per agreed specifications.
• Changes requested after delivery that deviate from the original scope.
• Delays caused by the client (e.g., delayed feedback, missing content, unavailability).
• Third-party costs already incurred on behalf of the client (domains, hosting, licenses, etc.).

5. SaaS Product Subscriptions (CampusMint)

• Pilot programs are free — no payment, no refund scenario.
• For paid subscriptions, cancellation stops future billing but does not refund the current billing cycle.
• Data export is available upon request before account closure.

6. How to Request a Refund

Email hello@sansattech.com with your project details and reason for the refund request. We will respond within 48 hours with a resolution.

7. Refund Processing

• Approved refunds are processed within 7–10 business days.
• Refunds are credited via the original payment method (bank transfer, UPI, or international transfer).
• GST adjustments, if applicable, are handled through credit notes.